Brian Arneson -VP of Managed Services at Sovran, talks about their services. Brian tells how Sovran’s services focus on minimizing IT downtime, provides software that monitors the IT environment, and keep critical data safe. Sovran offers 2 primary solutions: Select Services and Total Care, which can cover 150-250 employees, or more. Sovran offers a total care program which, for a fixed monthly fee, provides your business with a help desk, answering how to questions, central services and back-up. They also have a virtual CIO, which functions as a business planning solution that offers quarterly reviews, talk about technology and talk about their business. Their average speed to answer is 30 seconds, and they also close 90 percent of issues on the first phone call.