In today’s video, we will cover Part III of this webinar series, which highlights items that define default values for service items in a service item group, such as response time, contract discount percent, and service price group. Understanding the foundational and core elements will allow you to build a successful service management practice focused on outcomes. There are a few things to set up that we will cover in more detail that include:
• Lifecycle of a Service Item
• Service Orders
• Customer Equipment/Install
• Customer Equipment – On-Site Service
• And so much more!
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