For companies, it is essential to have an information system that meets the requirements of their business. Service Manage – Watch is a supervision service offering you visibility on the overall performance of your entire IT ecosystem, including services managed by both Orange and third parties. Watch detects, diagnoses, notifies you and provides you with…

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In 2022, over 50% of field service providers will offer a specialised digital customer experience that enables two-way interaction and workflow initiation via multiple human and nonhuman channels. Source: Gartner Magic Quadrant for Field Service Management 1. Automated scheduling Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations…

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Fujitsu Network Communications delivers SD-WAN-as-a-Service, a subscription-based SD-WAN managed service, that enables service providers to quickly get to market with an SD-WAN service offering. “Fujitsu’s SD-WAN-as-a-Service uses the MEF’s work defining SD-WAN terminology, fundamental SD-WAN service capabilities and LSO reference architecture. The MEF’s new SD-WAN service work has been quite beneficial in discussions with service…

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